The school has a robust complaint and redressal procedure, driven on the philosophy of self-discipline.
- Any errant behaviour of a student is brought to the notice of the Housemaster. The pastoral team in the House, comprising of the Housemaster, Resident Tutor and Matron, address the issue immediately by counseling the student.
- The Dean of Discipline and Student Welfare / Head of Middle School (depending on which section the child belongs to) extends his support and guidance to the pastoral team in handling such cases.
- Repeated transgressions of school rules or violation of the code of conduct are brought to the notice of the Principal. The Principal then convenes a meeting of the Disciplinary Committee and a collective decision is taken regarding the appropriate consequence. A written complaint is sent to the parents. In extreme cases a child may be suspended or rusticated.
- Prefects play an important role in the process of maintaining general orderliness and guiding students along the right lines.
- Academic concerns are brought to the notice of the Vice Principal. The necessary remediation programme or alternative academic support strategies are worked out keeping the specific learning difficulties in mind. Cases of serious academic concern are brought to the notice of the parents.
- For parents wishing to bring any concern or suggestion to the notice of the School, the first point of contact is the Housemaster or the Housemistress. He or she will address the issue directly or take it up with the appropriate authorities such as the Dean of Discipline & Student Welfare, Head of Middle School, Resident Medical Officer, Bursar, Vice Principal or the Principal, depending upon the nature of the problem.
- Parents may directly approach any of the authorities if the matter is urgent or serious or demands confidentiality. Once the matter is resolved and action is taken, information is sent to the parents.